Customer Experience Ambassador (CEA)

Ontario Trillium Foundation; Gaithersburg (MD); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Paid Time Off

Free meals

Health insurance

Weekly pay

Job summary

Sardi's in Gaithersburg, MD is hiring a Customer Experience Ambassador to warmly greet guests, guide them through the lobby, and assist with in-store and pickup orders.

As the first point of contact, you will upsell products with enthusiasm, provide friendly service, answer questions, and help create a welcoming, enjoyable visit.

We offer PTO, free meals, health insurance contributions, and weekly pay to support our team.

Qualifications

• Provide exceptional customer service to upsell products.
• Greet and guide guests through the lobby and store.
• Maintain cleanliness, safety, and guest satisfaction.

Responsibilities

• Greet + welcome guests.
• Provide exceptional customer service to upsell our products
• Guide our guests through the lobby (Lobby, restrooms, pickup orders)
• Host our Guests: make them feel comfortable and visit enjoyable
• Answer the phone in a friendly manner
• Accurately answer guest questions
• Handle and resolve difficult situations
• Say farewell: thank guests and invite them to return
• Ensure safety, cleanliness and security of guests and team
• Practice food safety procedures

Skills

Customer service

Upselling

Communication

Problem solving

Teamwork

Phone etiquette

Food safety awareness

Job description

We’re Hiring Customer Experience Ambassadors (CEA)!

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with while dinning in our lobby! This means you will make the first impression and help create + build relations by speaking about us, our food + our team with enthusiasm.

Responsibilities

• Greet + welcome guests!

• Provide exceptional customer service to upsell our products

• Guide our guests through the store (Lobby, restrooms, pick-up order, in-store orders, etc.)

• Host our Guests: Make them feel comfortable + their visit Enjoyable!

• Answer the phone in a friendly matter

• Accurately answer guest’s questions

• Be able to handle + solve difficult situations

• Say farewell: Thank our guests and invite them to return

• Ensure the cleanliness, safety, and security of our guests + team members

• Practice food safety procedures

Why work with us?

We offer great benefits to our team members including:

• PTO- Paid Time Off

• Free meals

• Health Insurance contribution

• Weekly Pay

Sardi’s is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Sardi’s complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. Sardi’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

Disclaimer - Sardi's values diversity among our team members and the unique perspective this brings to the Company

Disclaimer - It is unlawful in Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this provision is guilty of a misdemeanor and subject to a fine not exceeding $100.