Customer Experience & Alumni Programs Coordinator

Odyssey House of Utah; Salt Lake City (UT); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Tuition Reimbursement

Continuing Education

Transit Pass

Monthly Incentives

Casual Work Environment

Job summary

Odyssey House of Utah is seeking a Customer Experience Coordinator to join our Admissions Team in Salt Lake City. You will help collect customer feedback, analyze data, and support initiatives that improve client satisfaction while coordinating the JETS Junior Executives program, with occasional travel.

The role emphasizes collaboration across teams, data privacy, and clear reporting to the CXO. We offer a comprehensive benefits package and a Monday–Friday schedule, with some Saturday shifts and

Qualifications

• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent organizational and project management abilities.
• Proficiency with data analysis tools and software.
• Strong communication and presentation skills.

Responsibilities

• Coordinate feedback collection mechanisms such as surveys and town halls.
• Manage data storage and ensure privacy compliance for feedback data.
• Analyze feedback data to identify insights and inform improvements.
• Prepare reports and present findings to leadership.
• Support alumni engagement and the JETS Junior Executives program, including occasional travel.
• Serve as a point of contact for clients in distress and provide timely support.

Skills

Analytical skills

Organizational skills

Data analysis tools

Communication skills

Cross-functional collaboration

Travel willingness

Tools

Data analysis software

Job description

Odyssey House of Utah is seeking a Customer Experience Coordinator to join our Admissions Team in Salt Lake City. You will help collect customer feedback, analyze data, and support initiatives that improve client satisfaction while coordinating the JETS Junior Executives program, with occasional travel.

The role emphasizes collaboration across teams, data privacy, and clear reporting to the CXO. We offer a comprehensive benefits package and a Monday–Friday schedule, with some Saturday shifts and