Customer Experience Agent - Rentals & Service

Uhaul; Plano (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician available for kids

Dental & Vision Plans

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident

Job summary

U-Haul is seeking a Customer Service Representative in Plano, TX, to be the face of our exceptional service. You will assist customers with products and services, manage rentals with U-Scan, and help move and hook up trucks and trailers.

Responsibilities include inspecting equipment, answering customer questions, and preparing invoices. Certification opportunities for propane/forklift, plus ongoing U-Haul University training, are available.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Plano, TX, to be the face of our exceptional service. You will assist customers with products and services, manage rentals with U-Scan, and help move and hook up trucks and trailers.

Responsibilities include inspecting equipment, answering customer questions, and preparing invoices. Certification opportunities for propane/forklift, plus ongoing U-Haul University training, are available.