Customer Experience Agent (Fully Remote)

Fi; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Full medical, dental, and vision cover

Wellness perks (One Medical, Kindbody,

Talkspace

Dog-friendly office

Free Fi membership

Descripción de la vacante

Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.

As a member of Fi's support team you will handle escalations, troubleshoot connectivity, and help build loyalty within the dog parent community.

Formación

• At least 1 year of customer support experience, ideally with a technical focus.
• Hardware troubleshooting experience and excellent communication skills.
• Comfort with fast-paced startups and a natural problem-solving mindset.

Responsabilidades

• Handle escalations from complex billing to edge-case hardware issues.
• Troubleshoot device connectivity and syncing problems.
• Drive loyalty through relationships with the dog parent community.

Conocimientos

Customer support

Hardware troubleshooting

Communication skills

Startup pace

Descripción del empleo

• Handle escalations from complex billing to edge-case hardware issues.
• Troubleshoot device connectivity and syncing problems.
• Drive loyalty through meaningful relationships with the dog parent community.

What You'll Bring:

• At least 1 year of customer support, ideally with technical focus.
• Hardware troubleshooting experience and excellent communication skills.
• A natural problem-solving mindset and comfort with fast-paced startups.

Why You'll Love Us:

• Flexible PTO and full medical, dental, and vision coverage.
• Wellness perks including One Medical, Kindbody, and Talkspace.
• Dog-friendly office and free Fi membership.

Fi

Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.