Customer Experience Specialist - Pet Tech & Hardware Support

Fi; United States; Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible PTO

Full medical, dental, and vision cover

Wellness perks (One Medical, Kindbody,

Talkspace

Dog-friendly office

Free Fi membership

Descrizione del lavoro

Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.

As a member of Fi's support team you will handle escalations, troubleshoot connectivity, and help build loyalty within the dog parent community.

Competenze

• At least 1 year of customer support experience, ideally with a technical focus.
• Hardware troubleshooting experience and excellent communication skills.
• Comfort with fast-paced startups and a natural problem-solving mindset.

Mansioni

• Handle escalations from complex billing to edge-case hardware issues.
• Troubleshoot device connectivity and syncing problems.
• Drive loyalty through relationships with the dog parent community.

Conoscenze

Customer support

Hardware troubleshooting

Communication skills

Startup pace

Descrizione del lavoro

Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.

As a member of Fi's support team you will handle escalations, troubleshoot connectivity, and help build loyalty within the dog parent community.