Customer Experience Agent – Car Rental

Europcar Group; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar Mobility Group is hiring a Customer Service Agent to support airport operations. You will greet customers, explain rental terms, and manage the flow of vehicles from ready line to exit booth.

This role requires a friendly, proactive personality and the ability to handle inquiries with accuracy and courtesy. Responsibilities include inspecting returned vehicles, confirming mileage and fuel levels, and guiding customers through checkout and post-rental processes.

Qualifications

• Requires strong interpersonal skills and the ability to resolve customer questions with a positive attitude.
• Must be able to handle difficult situations calmly and professionally.
• Demonstrates patience and understanding throughout the rental experience.
• Valid driver’s license and high school diploma or equivalent required.

Responsibilities

• Greet and assist customers at the airport rental facility.
• Explain rental terms, charges, and additional options to customers.
• Inspect vehicles, prepare checkout slips, and assist with vehicle exchanges if needed.
• Return and inspect vehicles, check mileage, fuel, and damage; file reports as required.
• Assist customers at the exit booth and ensure accurate documentation.

Skills

People skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Valid Driver's License

Job description

Europcar Mobility Group is hiring a Customer Service Agent to support airport operations. You will greet customers, explain rental terms, and manage the flow of vehicles from ready line to exit booth.

This role requires a friendly, proactive personality and the ability to handle inquiries with accuracy and courtesy. Responsibilities include inspecting returned vehicles, confirming mileage and fuel levels, and guiding customers through checkout and post-rental processes.