Customer Experience Agent, 2025-27 New Grad

Applied Labs; Phoenix (AZ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Work From Home Support

Home office setup allowance

Monthly cell phone & internet stipend

401k with employer match (up to 4%)

Parental Leave (16 weeks)

Job summary

Whatnot is hiring a Customer Experience Agent to ensure quick, accurate help for buyers and sellers. You’ll resolve payments, orders, shipments and questions while learning Whatnot’s product and processes. The role emphasizes ownership, cross-team collaboration, and continuous improvement in a fast-growing marketplace.

You’ll work in a hybrid model with remote options and a Phoenix-area hub, supporting a global user base and aiming to deliver outstanding customer outcomes daily.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Strong communication and problem-solving abilities.
• Customer-first attitude with ownership and initiative.

Responsibilities

• Interact with buyers and sellers to ensure a positive experience.
• Resolve payments, orders, shipments, and general questions promptly.
• Become fluent in Whatnot’s product, processes and systems.
• Collaborate with other teams to troubleshoot and close open questions.
• Identify opportunities to reduce repeat contacts and improve experience.

Skills

Strong communication

Customer-first mindset

Ownership

Multitasking

Team player

Weekend availability

Education

Bachelor’s degree (Graduating Dec 2025 or by Summer 2026)

Tools

Zendesk

Intercom

Job description

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. In this role, you’ll get hands‑on exposure to real user needs and learn how a fast‑growing company operates day to day. As a Customer Experience Agent, you’ll help ensure customers receive their orders quickly and smoothly, and when something doesn’t go as planned, you’ll be on the front lines making it right. It’s an ideal starting point for building strong problem‑solving skills, understanding how products scale, and growing your career in a dynamic marketplace environment.

This is a high‑impact role where you’ll directly influence our users' experience and:

• Interact with buyers and sellers with a customer‑first attitude, ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

Skills

As our next Customer Experience Agent, you’re excited to jump‑start your career in a fast‑paced environment. You’re eager to take on new challenges, learn new skills, and pitch in wherever needed as part of building a great company. You bring a strong customer‑first mindset and a passion for finding the best possible outcome, along with:

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
• Strong communication skills, you can explain things clearly and compassionately
• A customer‑first attitude and a desire to solve problems with ownership
• Ability to multitask and learn new systems quickly
• A team player mindset with a drive to improve processes
• Internship or part‑time experience in customer service, retail, hospitality, or support is preferred.
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required

Benefits

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.