Customer Experience Agent

Whatnot; Phoenix (AZ); Remote; USD 33,062 - 39,950; Full time

Benefits offered by this job

Generous Holiday and Time off Policy

Health Insurance options

Work From Home Support

Care Benefits

Retirement 401k offering

Monthly allowance for dogfooding the app

Paid parental leave

Job summary

A leading live shopping platform is seeking a Customer Experience Agent in Phoenix, AZ. This remote position requires 2+ years of customer support experience. Responsibilities include assisting buyers and sellers, resolving issues, and improving customer experiences. Benefits include generous time off, health insurance, and a supportive work environment.

Qualifications

• 2+ years of experience in customer support, handling email and chat services.
• Weekend availability required.
• Knowledge of collectibles is a plus.

Responsibilities

• Interact with buyers and sellers ensuring a positive experience.
• Resolve customer issues regarding payments, orders, and shipments.
• Become an expert in Whatnot’s products and processes.

Skills

Support experience

Ecommerce understanding

Customer obsession

Proactive problem-solver

Experience with customer systems

Education

Bachelor's degree or college experience preferred

Tools

Zendesk

Kustomer

Intercom

Job description

Join to apply for the Customer Experience Agent role at Whatnot.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Whatnot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $29.00/hr

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe, re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces — together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

We’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Skills

• Weekend availability required.
• 2+ years of Support experience handling email and/or chat services.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.

🎁 Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.