Customer Experience Advocate — Consumer Care

richardson; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension

Flexible benefits plan

Training and career development

Job summary

Richardson International is seeking a Consumer Care Specialist to manage consumer inquiries, complaints, and feedback across multiple channels. You will document details for product quality investigations and collaborate with QA, Operations, Marketing, and Customer Service to resolve concerns.

You will help ensure timely, accurate follow-up and support brand reputation through empathetic communication and data-driven insights.

Qualifications

• 2-4 years of relevant experience in customer service, consumer relations, or related field.
• Demonstrated experience handling customer questions and resolving concerns.
• Strong verbal and written communication skills, with ability to tailor messaging.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for consumer inquiries via phone, email, and social media.
• Respond professionally and empathetically to questions, complaints, and feedback.
• Gather and document information to support product quality investigations.
• Manage consumer interactions from intake to final resolution with timely follow-up.
• Issue compensation, coupons, and goodwill gestures per company guidelines.
• Maintain records using Microsoft Lists, Power Apps, Outlook, and other systems.
• Collaborate with QA, Operations, Marketing, and Customer Service to resolve concerns.
• Escalate food safety, quality, or regulatory concerns as needed.
• Monitor trends and recurring issues for continuous improvement.
• Provide consumer insights to improve products and processes.
• Assist with routine consumer care reporting and documentation.

Skills

Customer service

Communication

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM systems

Outlook

Power Apps

Power BI

Microsoft Lists

Excel

Job description

Richardson International is seeking a Consumer Care Specialist to manage consumer inquiries, complaints, and feedback across multiple channels. You will document details for product quality investigations and collaborate with QA, Operations, Marketing, and Customer Service to resolve concerns.

You will help ensure timely, accurate follow-up and support brand reputation through empathetic communication and data-driven insights.