Customer Experience Advocate

Boston Senior Home Care; Boston (MA); On-site; USD 35,747 - 44,684; Full time

Job summary

Boston Senior Home Care is seeking a Consumer Service Advocate to assist consumers with inquiries regarding programs and services. The role requires strong customer service skills and the ability to work in a team-oriented environment.

Responsibilities include resolving consumer issues, guiding them about health plan options, and collaborating with internal staff. The position supports the community's needs while fostering a positive customer experience.

Qualifications

• 2-3 years of relevant customer service experience in a health and human services organization is preferred.
• Strong computer knowledge and ability to work in a fast-paced environment.
• Sensitivity to older adult, disability, and diversity issues.

Responsibilities

• Respond to consumer service inquiries and issues on the first call.
• Help guide consumers about managing their health benefits.
• Research complex issues and work with Care Managers to resolve them.

Skills

Customer service skills

Organizational skills

Problem-solving skills

Computer proficiency

Mathematical skills

Interpersonal skills

Communication skills

Education

Associate's degree

Tools

Microsoft Office

Job description

Boston Senior Home Care is seeking a Consumer Service Advocate to assist consumers with inquiries regarding programs and services. The role requires strong customer service skills and the ability to work in a team-oriented environment.

Responsibilities include resolving consumer issues, guiding them about health plan options, and collaborating with internal staff. The position supports the community's needs while fostering a positive customer experience.