Senior Associate, Consumer Care & Compliance

412181101 CoreLogic Credco, LLC; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Time off PTO

Parental leave

Medical plans

401(k) match

Well-being stipend

Tuition assistance

Recognition rewards

Referral bonuses

Employee discounts

Job summary

Cotality is a leading property intelligence company seeking professionals for consumer care and account services. You will review consumer correspondence, analyze requests, and communicate across channels to resolve inquiries while adhering to regulatory guidelines.

You will provide guidance to teammates on complex issues, handle escalations, and manage multiple cases with attention to detail. The role emphasizes timely processing within SLAs and clear written communication.

Qualifications

• Demonstrated experience in consumer care, customer service, or account services.
• Strong analytical and problem-solving abilities to address complex consumer issues.
• Excellent verbal and written communication skills across various channels.

Responsibilities

• Review, analyze, and determine actions based on consumer correspondence and requests.
• Communicate effectively with consumers through multiple channels to address inquiries and concerns.
• Conduct comprehensive research to process consumer requests accurately and efficiently.
• Ensure compliance with business procedures and regulatory guidelines in all interactions.
• Provide subject matter guidance to team members on complex issues.
• Handle escalated consumer issues requiring advanced problem-solving skills.
• Support and motivate team members in line with business objectives.
• Process consumer requests independently with minimal supervision.
• Maintain meticulous attention to detail while managing multiple cases.
• Complete request processing within regulated timeframes and SLAs.
• Utilize advanced verbal and written communication skills to ensure clear interactions.

Skills

Consumer care experience

Customer service

Analytical skills

Communication skills

Regulatory compliance

Independent work

Time management

Job description

Cotality is a leading property intelligence company seeking professionals for consumer care and account services. You will review consumer correspondence, analyze requests, and communicate across channels to resolve inquiries while adhering to regulatory guidelines.

You will provide guidance to teammates on complex issues, handle escalations, and manage multiple cases with attention to detail. The role emphasizes timely processing within SLAs and clear written communication.