Customer Experience Advocate

Panduit; Tinley Park (IL); Hybrid; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health benefits

Flexible hybrid work options

Generous vacation & holidays

401(k) match & profit sharing

Parental leave

Job summary

Panduit in Tinley Park, IL is seeking a Customer Experience Advocate to manage the customer journey across the order lifecycle, collaborating with cross-functional teams to resolve issues and deliver timely communication via phone and email.

You will act as the customer champion, investigate concerns, address freight and inventory challenges, and contribute to improvements, with a flexible hybrid schedule including remote work up to 50% after ramp-up.

Qualifications

• Associate's degree or relevant equivalent experience in lieu of a degree.
• Experience in a customer-facing or service-oriented environment preferred.
• Experience with ERP systems (Oracle, SAP) CRM platforms and MS Office preferred.

Responsibilities

• Own the Customer Journey: Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and email, ensuring timely delivery and smooth transactions.
• Collaborate Across Teams: Partner with cross-functional teams to resolve issues and meet customer needs.
• Be the Customer Champion: Serve as a trusted point of contact for customers and sales teams, providing timely communication and support.
• Drive Solutions & Action: Investigate customer concerns, identify root causes, and resolve issues related to freight, inventory, commercial exceptions, and other service challenges with urgency and professionalism.
• Monitor & Improve Satisfaction: Use customer feedback and operational insights to identify improvements and support corrective actions.
• Support & Lead: Support a diverse customer portfolio while contributing to key accounts and strategic initiatives.

Skills

Verbal & written communication

Learning agility

Independent problem solving

Punctuality & reliability

Professional demeanor

Customer-focused

Coachable & curious

Education

Associate's degree or relevant equivalent experience

Tools

Oracle ERP

SAP ERP

CRM platforms

Microsoft Office

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

Join Our Dynamic Team as a Customer Experience Advocate at Panduit!

What You Will Do

• Own the Customer Journey: Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and email, ensuring timely delivery and smooth transactions.
• Collaborate Across Teams: Partner with cross‑functional teams to resolve issues and meet customer needs.
• Be the Customer Champion: Serve as a trusted point of contact for customers and sales teams, providing timely communication and support.
• Drive Solutions & Action: Investigate customer concerns, identify root causes, and resolve issues related to freight, inventory, commercial exceptions, and other service challenges with urgency and professionalism.
• Monitor & Improve Satisfaction: Use customer feedback and operational insights to identify improvements and support corrective actions.
• Support & Lead: Support a diverse customer portfolio while contributing to key accounts and strategic initiatives.

What We Are Looking For

Education

Associate's degree or relevant equivalent experience in lieu of a degree.

Experience

Experience in a customer‑facing or service‑oriented environment preferred (customer support, retail, hospitality, logistics, healthcare, banking, or similar). We value aptitude, professionalism, and learning agility as much as direct industry experience.

Systems

Experience with ERP systems (Oracle, SAP, or similar), CRM platforms, and Microsoft Office applications preferred. Ability to quickly learn new technologies and systems is essential.

Your Skills

• Strong verbal and written communication skills, learning agility, and the ability to adapt to changing priorities.
• Independent Problem Solving: Demonstrated ability to assess situations, identify root causes, make sound decisions, and resolve customer issues independently while recognizing when collaboration or escalation is needed.
• Punctuality & Reliability: Dependable and accountable, with a strong commitment to attendance, follow‑through, and delivering a consistent customer experience.
• Positive Attitude & Professionalism: Maintain a positive, professional approach with customers and teammates while contributing to a collaborative team environment.
• Customer‑Focused: Passion for helping others and delivering exceptional service in a fast‑paced environment.
• Coachable & Curious: Open to feedback, eager to learn, and motivated to develop technical expertise in a collaborative environment.

What We Can Offer You Competitive Pay & Benefits

• Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work‑Life Balance: Flexible hybrid work options to help you achieve the perfect work‑life balance.
• Generous Time Off: Take advantage of generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.

New hires are expected to be on‑site Monday through Thursday throughout training and the initial ramp‑up period, with remote work on Fridays. After successfully meeting performance metrics for at least one month post‑training, team members may become eligible for a hybrid schedule with up to 50% remote work.

Compensation

The expected hourly pay range for this role is $22.00–$25.00. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full‑time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in‑person interview as part of the hiring process.

Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high‑quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers’ businesses in a way that's good for them and good for the world. At Panduit, we’re making the connections that matter.