Customer Experience Advocate

Advatix, Inc.; North Dakota; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick and personal leave

Job summary

Advatix, Inc. is seeking a customer experience and dispatch professional to provide timely responses to customer inquiries and to coordinate dispatch operations across North America.

The role emphasizes accuracy in data entry, effective communication, and proactive service to maintain a high level of customer satisfaction. The position covers order processing, status updates for track and trace requests, and on-time pickup/delivery coordination with drivers and carriers.

Qualifications

• Minimum 2-3 years CX and/or dispatch experience.
• Excellent interpersonal & communication skills.
• Typing speed of 50+ wpm.
• Knowledge of North America markets and terrain.

Responsibilities

• Answer and case all customer calls promptly and professionally.
• Enter order processing information quickly and accurately.
• Complete inquiries regarding track and trace requests and communicate status to customer.
• Dispatch orders on time and coordinate with drivers and carriers.
• Manage North America dispatch boards and monitor routes as per client SOWs.
• Create and distribute reports and assist with new account setup.

Skills

CX experience

Dispatch coordination

Interpersonal skills

Communication skills

Typing speed 50 wpm

Education

High School Diploma or GED

Job description

Position Summary: Provide and maintain a positive customer experience through timely response to customer contact inquires and dispatch support. Support reporting needs for the company, launch project coordination and National customer operations support. Other miscellaneous duties as assigned by leadership.

Key Responsibilities: Following are some of the key areas of responsibilities:

• Answer & Case all customer calls promptly and professionally 40%
• Enter order processing information quickly and accurately.
• Complete all inquiries regarding track and trace requests and communicate status to customer.
• Maintain excellent working knowledge of client’s products and services.
• Identify opportunities for new service or product enhancements and communicate this with leadership.
• Provie accurate service and pricing information
• Dispatch Orders 40%
• Responsible for the on-time pickup and delivery coordination of customer service requests; to drivers & carriers.
• Maintain professionalism, respect, fairness, and dignity in all driver relationships.
• Orientation and motivation as required relating to the drivers and couriers.
• Recognize and prioritize—alert for immediate dispatch.
• Identify and ensure all customers are given 100% performance on deliveries.
• Ensure work completion on time and prompt pick-up in accordance with established standards of service.
• Manage and Support North America dispatch boards.
• Monitor routes as stated in clients SOWs.
• Provide leadership with information on equipment failures and problems.
• Account Management 20%
• Create, maintains, and distributes key reports and scorecards for assigned National Customers, Business Partners and internal departments.
• Assist with new account setup and maintenance of client accounts.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED

Additional Requirements:

• Minimum 2-3 years CX and/or dispatch experience
• Excellent interpersonal & communication skills
• Typing speed of 50+ wpm
• Knowledge of North America markets and terrain

Location: All US locations

We truly value our staff and offer the benefits to prove it, medical, dental and vision insurance, vacation, sick and personal leave, etc. Salary is dependent upon experience and skill set

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

2 years:

2 years:

CX and/or dispatch experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.