Customer Engagement Specialist

Novra; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Novra is seeking a personable Communications Agent in Charlotte, NC to deliver clear, engaging messages and build positive relationships with customers and the public. This role emphasizes direct interaction, promotional presentations, and helping customers understand our products and services.

You'll engage face-to-face, support campaigns, and identify opportunities to inform, persuade, and assist customers while representing the brand with professionalism.

Qualifications

• Clear, confident verbal communication abilities for varied audiences.
• Friendly, professional demeanor with adaptable approach.
• Ability to explain information in a clear, engaging manner.

Responsibilities

• Communicate product and service information clearly and professionally.
• Engage with customers through face-to-face conversations and promotional activities.
• Present products, explain their benefits, and answer customer questions.
• Identify customer interests and recommend appropriate solutions.
• Build positive relationships through attentive and informative interactions.
• Support promotional campaigns, presentations, and public-facing initiatives.
• Help generate interest in products and identify potential sales opportunities.
• Address customer concerns and provide helpful information.
• Collaborate with team members to achieve customer engagement and sales objectives.

Skills

Verbal communication

Interpersonal skills

Public speaking

Active listening

Problem solving

Customer-facing experience

Job description

Novra is seeking a personable Communications Agent in Charlotte, NC to deliver clear, engaging messages and build positive relationships with customers and the public. This role emphasizes direct interaction, promotional presentations, and helping customers understand our products and services.

You'll engage face-to-face, support campaigns, and identify opportunities to inform, persuade, and assist customers while representing the brand with professionalism.