Customer Experience Advisor

El Car Wash LLC; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC is seeking a Customer Experience Advisor to welcome customers, educate on the Unlimited Membership, and convert interactions into loyalty. You will drive membership growth with a confident, energetic presence and provide exceptional service on a fast-paced site in sunny South Florida.

Ideal candidates are bilingual (English/Spanish), reliable, and comfortable with POS systems. You will work evenings, weekends, and holidays outdoors, maintaining a sharp, safe, and welcoming

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence; thrives in customer-facing moments.
• Proven ability to build rapport quickly.
• Goal-oriented and results-driven; understands numbers.
• Strong empathy paired with sales drive.
• Confident handling of complaints and concerns; resolves on the spot.
• Comfortable with POS systems and site technology.

Responsibilities

• Welcome customers with confidence and a genuine smile.
• Educate customers on Unlimited Membership and convert interest into loyalty.
• Convert interaction into membership growth; turn visits into lasting loyalty.
• Close sales without being pushy; earn trust quickly.
• Log customer feedback in Micrologic and flag issues to the team.
• Keep the site clean, safe and welcoming in all customer-facing areas.

Skills

Reliable attendance

Extroverted personality

Rapport building

Sales driven

Empathy

Conflict handling

POS systems

Evenings/weekends availability

Bilingual EN/ES

Tools

Micrologic

Job description

Level: Frontline | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.WHAT YOU'LL OWNSet the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.WHAT YOU BRINGReliable attendance and professional image — you show up on time, polished, and readyCharismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing momentsProven ability to build rapport quickly and influence without being pushyGoal-oriented and results-driven — you know your numbers and you care about hitting themStrong empathy paired with sales drive — you read the customer and adjust accordinglyConfident handling complaints and concerns on the spot — you resolve, you don't deflectComfortable with POS systems and site technologyAvailable for evenings, weekends, and holidays; comfortable working outdoors in all conditionsPrior sales, retail, or hospitality experience is a plusBilingual (English/Spanish) — strong plus in South Florida marketsHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes