Customer Experience Advisor

El Car Wash LLC; Towson (MD); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Free car washes

Mental health days

Job summary

El Car Wash LLC seeks a Customer Experience Advisor to welcome customers, educate on Unlimited Memberships, and convert visits into loyalty. You will handle concerns, log feedback, and keep the site clean and safe while delivering an energetic, non-pushy sales approach.

This role emphasizes reliability, an extroverted service mindset, and the ability to thrive in a fast-paced, outdoor environment, including evenings and weekends.

Qualifications

• Evenings, weekends, and holidays availability required.
• Bilingual English/Spanish is a strong plus for South Florida markets.
• Prior sales, retail, or hospitality experience is advantageous.
• Able to log feedback accurately and engage customers professionally.

Responsibilities

• Welcome customers with energy and confidence to set the tone.
• Educate customers on memberships and convert interest to loyalty.
• Close sales by reading customers and adapting approach without being pushy.
• Resolve concerns quickly and professionally, leaving a positive impression.
• Maintain a clean, safe, and welcoming site environment.
• Log customer feedback in Micrologic and share insights with the team.

Skills

Customer service

Sales ability

Communication

Bilingual (English/Spanish)

Empathy

Reliability

POS systems

Tools

POS systems

Job description

Level: Frontline | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.WHAT YOU'LL OWNSet the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.WHAT YOU BRINGReliable attendance and professional image — you show up on time, polished, and readyCharismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing momentsProven ability to build rapport quickly and influence without being pushyGoal-oriented and results-driven — you know your numbers and you care about hitting themStrong empathy paired with sales drive — you read the customer and adjust accordinglyConfident handling complaints and concerns on the spot — you resolve, you don't deflectComfortable with POS systems and site technologyAvailable for evenings, weekends, and holidays; comfortable working outdoors in all conditionsPrior sales, retail, or hospitality experience is a plusBilingual (English/Spanish) — strong plus in South Florida marketsHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes