Customer Experience Advisor

El Car Wash LLC; Sterling Heights (MI); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Descripción de la vacante

El Car Wash LLC in Sterling Heights, MI is seeking a Customer Experience Advisor to be the face of EL, delivering high-energy service and driving memberships. You will welcome guests, explain our Unlimited Membership, and convert interest into loyalty.

You will resolve issues professionally, keep the site clean, and capture feedback for the team. Evening/weekend availability and outdoor work are common; bilingual English/Spanish is a strong plus.

Formación

• Reliable attendance and professional image.
• Extroverted, engaging and capable of quick rapport.
• Goal-oriented with strong empathy and sales ability.
• Confident handling complaints and resolving issues on the spot.
• Comfortable with site technology and POS systems.
• Bilingual English/Spanish is a strong plus.

Responsabilidades

• Set a confident, welcoming tone for every guest.
• Educate customers on Unlimited Membership and drive conversions.
• Turn service interactions into sales while building loyalty.
• Resolve concerns quickly and professionally.
• Maintain a clean, safe, and welcoming site appearance.
• Log customer feedback and share insights with the team.

Conocimientos

Reliable attendance

Charismatic presence

Rapport building

Results-driven

Empathy with sales

Complaint handling

POS systems

Bilingual English/Spanish

Herramientas

POS systems

Micrologic

Descripción del empleo

Level: Frontline | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.WHAT YOU'LL OWNSet the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.WHAT YOU BRINGReliable attendance and professional image — you show up on time, polished, and readyCharismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing momentsProven ability to build rapport quickly and influence without being pushyGoal-oriented and results-driven — you know your numbers and you care about hitting themStrong empathy paired with sales drive — you read the customer and adjust accordinglyConfident handling complaints and concerns on the spot — you resolve, you don't deflectComfortable with POS systems and site technologyAvailable for evenings, weekends, and holidays; comfortable working outdoors in all conditionsPrior sales, retail, or hospitality experience is a plusBilingual (English/Spanish) — strong plus in South Florida marketsHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes