Customer Experience Advisor

El Car Wash; Fort Lauderdale (FL); Presencial; USD 17 000 - 25 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health, Vision, Dental

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Resumo da oferta

El Car Wash is seeking a Customer Experience Advisor in Fort Lauderdale to greet customers with confidence, energy, and a smile. You will educate on Unlimited Membership and convert interest into loyalty, while turning service interactions into sales and maintaining a clean, welcoming site environment.

You should be able to handle concerns professionally, log feedback, and work evenings, weekends, and holidays outdoors as needed.

Qualificações

• Reliable attendance and professional image.
• Charismatic, high-energy presence in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven with numbers in mind.
• Strong empathy paired with sales drive.

Responsabilidades

• Set the tone from the start — welcome every customer with energy and a genuine smile.
• Drive membership growth by educating customers on Unlimited Membership and converting interest into loyalty.
• Turn service into sales by reading customers and closing without being pushy.
• Handle hard moments by resolving concerns quickly and professionally.
• Keep the site sharp with a clean and welcoming environment.
• Capture feedback in Micrologic and flag issues to the team.

Conhecimentos

Reliability

High-energy demeanor

Rapport building

Results driven

Empathy

Handling complaints

POS systems

Outdoor work readiness

Bilingual English/Spanish

Ferramentas

POS systems

Site technology

Descrição da oferta de emprego

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly

Department: Site Operations

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

What You'll Own

Set the tone from the start — Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.

Drive membership growth — Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales — Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.

Handle the hard moments — Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp — Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.

Capture what matters — Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

WHAT YOU BRING

• Reliable attendance and professional image — you show up on time, polished, and ready
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facings moments
• Proven ability to build rapport quickly and influence without being pushy
• Goal-oriented and results-driven — you know your numbers and you care about hitting them
• Strong empathy paired with sales drive — you read the customer and adjust accordingly
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect
• Comfortable with POS systems and site technology
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
• Prior sales, retail, or hospitality experience is a plus
• Bilingual (English/Spanish) — strong plus in South Florida markets

How You Show Up — Ecw Competencies

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Problem‑Solving — Addresses routine challenges, makes sound day‑to‑day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes