Customer Experience & Administrative Coordinator

Luxury Bath Technologies; San Diego (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team in-office.

This role goes beyond a traditional call center, collaborating with sales, marketing, operations, and admin teams to keep appointments, leads, and day-to-day tasks moving. You will learn new systems quickly and adapt as priorities shift.

Qualifications

• Dependable and organized candidate with strong follow-through.
• Proficient with CRM platforms, calendars, emails, and spreadsheets.
• Able to learn new software quickly and adapt to changing priorities.

Responsibilities

• Answer calls, texts, and emails to assist customers.
• Follow up with leads and schedule appointments.
• Coordinate calendars for Design Coordinators and maintain CRM records.
• Support administrative tasks, reports, and meeting follow-ups.
• Assist marketing with basic social media, research, and lead tracking.
• Identify and resolve scheduling or communication issues.
• Learn and troubleshoot new software and internal systems.

Skills

Customer service

Administrative support

CRM systems

Calendar management

Multitasking

Communication skills

Tech-savvy

Tools

CRM software

Job description

Customer Experience & Administrative Coordinator

American Bathroom Remodelers
San Diego, CA | In-Office

American Bathroom Remodelers is looking for a dependable, organized,technologically proficientCustomer Experience & Administrative Coordinator to join our growing team.

This is more than a traditional call center role. You'll support customers while also working closely with oursales, marketing, operations, and administrative teamsto help keep appointments, schedules, leads, and day-to-day tasks moving.

We're looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.

What You'll Do

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Who We're Looking For

You should be:

• Friendly, confident, and professional on the phone
• Highly organized and detail-oriented
• Dependable and strong at follow-through
• Comfortable juggling multiple priorities
• Proactive and willing to help where needed
• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
• Resourceful when troubleshooting unfamiliar systems or processes
• Able to learn new technology without requiring constant step-by-step direction
• Someone who takes ownership and helps keep things moving

Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.

We would rather hire someone who isintelligent, dependable, resourceful, adaptable, technologically proficient, and great with peoplethan someone who simply checks every box on a resume.