Customer Experience & Administrative Coordinator

Luxury Bath Technologies; El Cajon (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

American Bathroom Remodelers is seeking a dependable and organized Customer Experience & Administrative Coordinator to join our San Diego in-office team. You will support customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

This role involves learning new systems, wearing multiple hats, and adapting as priorities and processes change. Strong tech proficiency and CRM experience are valued.

Qualifications

• Friendly, confident, and professional on the phone.
• Highly organized and detail-oriented.
• Dependable and strong at follow-through.
• Comfortable juggling multiple priorities.
• Proactive and willing to help where needed.
• Technologically proficient and capable of learning new software quickly.
• Experienced with CRM platforms, email, calendars, spreadsheets, and business applications.
• Able to troubleshoot unfamiliar systems without step-by-step instructions.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for our Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

Communication

Organization

Dependability

Multitasking

Proactivity

Tech literacy

CRM experience

Scheduling

Tools

CRM systems

Email clients

Calendars

Spreadsheets

Web-based tools

Job description

Customer Experience & Administrative Coordinator

American Bathroom Remodelers
San Diego, CA | In-Office

American Bathroom Remodelers is looking for a dependable, organized,technologically proficientCustomer Experience & Administrative Coordinator to join our growing team.

This is more than a traditional call center role. You'll support customers while also working closely with oursales, marketing, operations, and administrative teamsto help keep appointments, schedules, leads, and day-to-day tasks moving.

We're looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.

What You'll Do

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Who We're Looking For

You should be:

• Friendly, confident, and professional on the phone
• Highly organized and detail-oriented
• Dependable and strong at follow-through
• Comfortable juggling multiple priorities
• Proactive and willing to help where needed
• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
• Resourceful when troubleshooting unfamiliar systems or processes
• Able to learn new technology without requiring constant step-by-step direction
• Someone who takes ownership and helps keep things moving

Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.

We would rather hire someone who isintelligent, dependable, resourceful, adaptable, technologically proficient, and great with peoplethan someone who simply checks every box on a resume.