Customer Experience Admin

Window Nation; Maryland; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Window Nation is hiring a Customer Service Representative in Maryland to support post-installation customers. You will manage calls, email and chat, triage issues, and coordinate with internal teams to ensure a one-call resolution and outstanding service.

The role emphasizes empathy, accuracy in data entry, and the ability to handle multiple tasks in a fast-paced environment. Prior CRM and Microsoft Office experience is preferred.

Qualifications

• 1+ years of customer service experience (call centers, customer care or help desks).
• Experience with CRM systems and Microsoft Office.

Responsibilities

• Handle post-installation customer communications and triage inbound channels to drive a one-call resolution environment.
• Review and action email correspondence to ensure swift communication and faster resolutions.
• Liaise between post-installation customers and support teams.
• Enter data and upload documents related to customer interactions to ensure accuracy.
• Operate with empathy and courtesy to provide outstanding customer experience.

Skills

Customer service

Empathy

Communication

Time management

Attention to detail

Education

High school Diploma, GED or equivalent

Tools

CRM software

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Role Responsibilities

• Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
• Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
• Liaise between Window Nation's post-installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

Basic Qualifications

• High school Diploma, GED or equivalent required.
• 1+ years of Customer Service experience to include call centers, customer care or help desks.

Preferred Qualifications

• Experience working with a CRM system or other customer tracking software.
• Experience working with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in deadline-driven environment.
• Customer-centric mindset
• Strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed.

$20 - $20 an hour

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.