Customer Experience Account Specialist-12hr. Night Shift

InterChange Group, Inc.; Mount Crawford (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

InterChange Group, Inc. is seeking a Customer Experience Account Specialist for a 12-hour night shift to manage inbound receipts and outbound shipments. You will liaise with customers and warehouse operations, ensuring accurate data in the WMS and timely communication with drivers.

The role requires experience with a major enterprise system and proficiency in Microsoft Office, with EDI being a plus. This position supports our Customer Experience team in Harrisonburg, VA.

Qualifications

• Two years’ experience using an enterprise-level software package.
• Three years’ experience with Microsoft Office (Word, Excel, Outlook).
• EDI experience is a plus but not required.
• Experience working in a team environment and/or managing team members.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Receive material into the Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verify inventory on-hand and notify customers of shortages.
• Ensure proper rotation of inventory and dates.
• Review Bills of Lading (BOLs) for accuracy.
• Serve as the point of contact for drivers arriving at facility.

Skills

Enterprise software

Microsoft Office

EDI experience

Team collaboration

Education

High school diploma or GED

Tools

Warehouse Management System (WMS)

Job description

Customer Experience Account Specialist-12hr. Night Shift

About InterChange Group, Inc.

Founded in 1993 as The Warehouse Company, InterChange Group, Inc. is a regional Third Party Logistics (3PL) provider and developer based in Harrisonburg, VA. With a building portfolio of nearly 2.0million SF, over 500 acres of prime industrial/commercial land and a staff of highly experienced warehousemen, InterChange is positioned to meet the supply chain and distribution needs of any company.

We offer competitive starting wages as well as a comprehensive benefits package, including:

• Health, Dental and Vision
• 401K Plan with up to 4% Match
• Wellness Reimbursement
• Life Insurance
• Paid Time Off

InterChange is an Equal Opportunity Employer and we value Diversity and Inclusion in our workplace.

Night Shift - 5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***

Compensation: $19.00 to $23.00 / hour (DOE)

Position Overview: Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our Operations team and the customer.

Department: Customer Experience

Reports to: Customer Experience Supervisor

Duties and Responsibilities:

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Prior Work Related Experience Required:

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Minimum Qualifications Required:

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange’s warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.

**Pre-employment background check, drug test, and physical are required**