Customer Experience Account Manager - Technical Solutions

ABEC; Bethlehem (Northampton County); On-site; USD 65,000 - 85,000; Full time

Job summary

ABEC in Bethlehem, PA is seeking a full-time Customer Experience Account Manager for the CSR Business Unit. The role involves managing customer accounts and providing technical support as well as project lifecycle assistance.

Qualifications include a Bachelor's Degree in Science or Engineering, 3-5 years in Customer Service, and proficiency in Microsoft Office. The position requires excellent communication skills and a willingness to travel up to 50% of the time.

Qualifications

• 3–5 years of experience with Customer Service desired.
• Strong emphasis on efficient internal and external communications.
• Proficient usage of Microsoft Office (Word, PowerPoint, Excel).
• Background in biopharmaceutical manufacturing preferred.

Responsibilities

• Maintain accountability for CSR Accounts.
• Interpret customer requests for solutions.
• Support customers by communicating with ABEC Operations.
• Provide reporting of activities including forecasts and call reports.
• Engage in regular travel according to business needs.

Skills

Customer Service

Technical Communication

Presentation Skills

Leadership Skills

Problem Solving

Education

Bachelor’s Degree in Science or Engineering

Tools

Microsoft Office

ERP systems

Job description

ABEC in Bethlehem, PA is seeking a full-time Customer Experience Account Manager for the CSR Business Unit. The role involves managing customer accounts and providing technical support as well as project lifecycle assistance.

Qualifications include a Bachelor's Degree in Science or Engineering, 3-5 years in Customer Service, and proficiency in Microsoft Office. The position requires excellent communication skills and a willingness to travel up to 50% of the time.