Customer Experience & Account Manager

CareGard Warranty Services, Inc.; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Professional Development

401(k) Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Paid Holidays

Weekends Off

Paid Time Off

Employee Engagement

Birthday Celebrations

Job summary

CareGard Warranty Services, Inc. in Grapevine, TX is seeking a Customer Experience & Account Manager to support our agents and dealers. You will own relationships, lead onboarding, and ensure a smooth partner journey from kickoff to ongoing success.

Collaborate with sales, accounting, claims, and operations to address partner needs, manage monthly activity, and contribute to reporting and improvements. This onsite role rewards ownership, initiative, and a passion for exceptional service.

Qualifications

• Experience in account management, customer success, or a client‑facing role.
• Excellent communication and relationship‑building skills.
• Highly organized, detail‑oriented, and proactive.
• Comfortable partnering across departments in a fast‑paced environment.
• Bonus: Experience in automotive, warranty, insurance, or F&I.

Responsibilities

• Serve as the main point of contact for a portfolio of agents and dealers
• Lead onboarding and support partners throughout the customer lifecycle
• Resolve issues quickly and deliver an exceptional experience at every touchpoint
• Collaborate with sales, accounting, claims, and operations teams to support partner needs
• Assist with product launches, process improvements, and cross‑functional initiatives
• Review and distribute monthly commission statements and support data accuracy
• Contribute to reporting, business reviews, and performance insights
• Manage the Support inbox, onboarding documentation, and marketing material requests

Skills

Account management

Customer success

Communication

Relationship building

Organized

Detail oriented

Proactive

Cross-functional collaboration

Job description

Join CareGard as Our Next

Customer Experience & Account Manager

Grapevine, TX — Onsite

Who We Are

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a leader in vehicle service contracts and protection products since 1994. For over 30 years, we’ve partnered with dealerships, finance companies, and OEMs to redefine service standards in the automotive industry.

We’re trusted, highly rated, and built on values of trust, reliability, excellence, and innovation. Our people have an ownership mentality and a passion for surpassing expectations. If you’re driven to grow, solve problems, and bring your best every day — you’ll fit right in.

About the Role

As a Customer Experience & Account Manager, you will play a key role in supporting CareGard’s agents and dealers. You’ll build strong relationships, lead onboarding, address partner needs, and help drive operational excellence across the business.

What You’ll Do

• Serve as the main point of contact for a portfolio of agents and dealers
• Lead onboarding and support partners throughout the customer lifecycle
• Resolve issues quickly and deliver an exceptional experience at every touchpoint
• Collaborate with sales, accounting, claims, and operations teams to support partner needs
• Assist with product launches, process improvements, and cross-functional initiatives
• Review and distribute monthly commission statements and support data accuracy
• Contribute to reporting, business reviews, and performance insights
• Manage the Support inbox, onboarding documentation, and marketing material requests

What Makes You a Great Fit

• Experience in account management, customer success, or a client‑facing role
• Excellent communication and relationship‑building skills
• Highly organized, detail‑oriented, and proactive
• Comfortable partnering across departments in a fast‑paced environment
• Bonus: Experience in automotive, warranty, insurance, or F&I

Why Join CareGard?

At CareGard, excellence is in our DNA. We cultivate a culture where initiative, accountability, innovation, and integrity aren’t just values, they’re how we show up every day.

We’re growing, we’re evolving, and we’re looking for people who:

• Take ownership
• Dream big
• Solve problems with vision
• Want to become the best version of themselves

If that sounds like you, you’ll thrive here.

Benefits offered:

• Professional Development
• 401(k) Company match
• Health/Dental/Vision insurance
• Company provided Life Insurance & Short-Term Disability
• Nine Paid Holidays
• Weekends off
• Paid Time off
• Employee Engagement & Birthday Celebrations