Customer Exp Specialist

Centerstone; Alton (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company match

Paid time off & holidays

Job summary

Centerstone in Illinois is seeking a friendly front desk administrative assistant to join our patient-centered team. You will answer phones, greet clients, schedule appointments, and enter client information into our automated system while delivering excellent customer service.

The role requires high school diploma, typing 50–55 wpm, and 3 years of customer or admin support; 2 years in a medical office is preferred.

Qualifications

• High school diploma or equivalent required.
• Typing 50–55 wpm required.
• Three years of customer or administrative support experience.
• Two years in a medical office preferred.
• Ability to maintain confidentiality.

Responsibilities

• Answer phones and greet clients, schedule appointments.
• Enter client information into automated system.
• Provide front desk coverage and excellent customer service.
• Support administrative tasks like copying, filing, data entry.

Skills

Typing speed 50-55 wpm

Customer service

Problem solving

Confidentiality guidelines

Education

High school diploma

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!JOB DESCRIPTION:SUMMARY OF POSITIONResponds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.ESSENTIAL DUTIES & RESPONSIBILITIESProvides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable. Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.Administrative duties such as: typing, copying, filing, and data entry. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.Attends meetings as assigned. Participates on committees as assigned. Maintains appropriate communication with other employees and work as an effective member of the customer experience team.Meets and maintains applicable trainings that are a requirement of Centerstone.KNOWLEDGE, SKILLS & ABILITIESEffectively communicate via written, verbal, in person and virtual methods.Knowledge of guidelines for confidentialitySkill in customer service techniquesSkill in problem-solvingQUALIFICATIONSEducation LevelHigh school diploma or equivalentYears of ExperienceAbility to type 50-55 words per minute requiredThree years customer or administrative support experience to a team or multiple individuals strongly preferred.Two years of experience in a medical office setting preferred.Certification/LicensureN/APHYSICAL REQUIREMENTSStanding – 20%Sitting – 80%Squatting – OccasionalKneeling – OccasionalBending – OccasionalDriving – OccasionalLifting – OccasionalDISCLAIMERThe duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.Time Type:Full timePay Range:$14.25-$20.00Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:Medical, dental, and vision health coverageFlexible Spending and Health Savings Accounts403b retirement plan with company matchPaid time off and ten paid holidaysAD&D Insurance, Life Insurance, and Long Term Disability (company paid)Employee Resource GroupsContinuing education opportunitiesEmployee Assistance ProgramCenterstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.