Customer Excellence Specialist

Gellert Global Group; Elizabeth (AR); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Financial Rewards

Professional Growth

Work-Life Balance

Culture & Connection

Job summary

Gellert Global Group is seeking a Customer Excellence Specialist to manage customer contracts, support sales operations, and ensure an exceptional customer experience. The role emphasizes organization, analytics, and collaboration across departments.

A Senior level is available for candidates with leadership capabilities. Reporting to the Customer Excellence Lead, you will coordinate with Sales, Supply Chain, and other teams to uphold service levels, analyze data, and support forecasting and

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in Customer/Sales Support or related roles.
• Proficient in Excel; experience with Infor M3 and Salesforce a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Excel proficiency

Customer focus

Education

Bachelor’s degree

Tools

Infor M3

Salesforce

Job description

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerian International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

Position Summary:

The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Responsibilities (including but not limited to):

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Qualifications:

• 3-5 years of experience in Customer/Sales Support
• Bachelor’s degree
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus

Salary Range:

$70,000 - $80,000 annually plus bonus

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role.

• Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.
• Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
• Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.
• Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
• Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].