Customer Excellence Analyst

gellertglobalgroup; Madison (NJ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Annual bonus opportunity

Education assistance

Job summary

Gellert Global Group in Madison, NJ is seeking a Customer Excellence Analyst to lead bids, support costing, and manage front-line customer operations across retail markets. You will partner with Sales, Finance, Supply Chain, and Marketing to ensure seamless execution and top-tier service.

The role emphasizes cross-functional collaboration, strong data analysis, and proactive problem-solving, with responsibilities spanning bid leadership, SKU cost analysis, and managing F2F business processes to

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Strategic lead on bids, delivering end-to-end bid processes for assigned retail customers.
• Support costing exercises for new and existing SKUs and customer programs.
• Manage Foreign to Foreign (F2F) business, including item setup and product transitions.
• Coordinate new product introductions, order flow, and issue resolution.
• Maintain strong customer relationships and ensure high service quality and responsiveness.
• Prepare documentation to ensure cargo clearance at foreign ports.

Skills

Analytical skills

Cross-functional

Communication

Attention to detail

Autonomy

Problem-solving

Tools

Excel

Job description

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

Position Summary:

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service.

Responsibilities (including but not limited to):

1. Strategic Lead on Bids

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.

2. Costing Assistant

• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and completeness prior to internal alignment.
• Assists in monitoring cost changes and communicates updates to key stakeholders.

3. Manage Foreign to Foreign (F2F) Business

• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F customer item setup, maintenance, and updates within internal systems.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.
• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Qualifications:

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Proficiency in Excel and data-driven reporting
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Salary Range: $65,000 - $80,000 plus bonus

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role.

• Health & Wellness: Comprehensive medical, dental, and vision coverage; company-paid life, accident, short and long-term disability insurance, and flexible spending accounts.
• Financial Rewards: Competitive pay, annual bonus opportunity, 401(k) with company match and immediate vesting upon enrollment, and a robust employee referral program.
• Professional Growth: Access to virtual learning and classroom-based development programs, and education assistance to help you advance your career.
• Work-Life Balance: Generous paid time off, parental leave, and flexible work arrangements to help you thrive both personally and professionally.
• Culture & Connection: Employee recognition and engagement events, wellness initiatives, philanthropic opportunities, and DE&I programs.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].