Customer Excellence & Bids Analyst

Gellert Global Group; Madison (NJ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Annual bonus opportunity

401(k) with company match

Education assistance

Generous paid time off

Flexible work arrangements

Employee engagement programs

Job summary

Gellert Global Group, relocating to a new corporate headquarters in Madison, NJ in Q1 2027, seeks a Customer Excellence Analyst to lead bid processes and support costing for Retail Pre-Sale functions. You will collaborate with Sales, Finance, Supply Chain, and Marketing to deliver best-in-class service across retail markets.

The role emphasizes data-driven decision making, cross-functional teamwork, and proactive process improvement to drive customer success and economic value for the

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers.
• Gathers data, analyzes requirements, and prepares complete, competitive bid submissions with cross-functional teams.
• Ensures bid timelines, documentation, pricing components, and approvals are completed on schedule.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Detail-oriented

Deadlines management

Excel & data reporting

Tools

Excel

Job description

Gellert Global Group, relocating to a new corporate headquarters in Madison, NJ in Q1 2027, seeks a Customer Excellence Analyst to lead bid processes and support costing for Retail Pre-Sale functions. You will collaborate with Sales, Finance, Supply Chain, and Marketing to deliver best-in-class service across retail markets.

The role emphasizes data-driven decision making, cross-functional teamwork, and proactive process improvement to drive customer success and economic value for the