Strategic Bids & Customer Excellence Analyst

Gellert Global Group; Elizabeth (NJ); Vor Ort; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

401(k) with company match

Education assistance

Generous paid time off

DEI programs

Zusammenfassung

Gellert Global Group in New Jersey is seeking a Customer Excellence Analyst to lead end-to-end bids, support cost modeling, and manage F2F customer operations across retail markets. You will partner with Sales, Finance, Supply Chain, and Marketing to ensure accurate bids and seamless execution.

The role emphasizes cross-functional collaboration, data-driven decision making, and a proactive approach to pricing, cost analysis, and customer service excellence, with relocation to Madison, NJ planned

Qualifikationen

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Aufgaben

• Owns, organizes, and delivers end-to-end bids for assigned retail customers.
• Partners with Sales, Finance, Supply Chain, and Category teams to gather data and prepare bid submissions.
• Ensures bid timelines, documentation, pricing components, and internal approvals are completed on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.
• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and completeness prior to internal alignment.
• Assists in monitoring cost changes and communicates updates to key stakeholders.
• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F customer item setup, maintenance, and updates within internal systems.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.
• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Kenntnisse

Analytical skills

Effective communication

Attention to detail

Excel

Customer focus

Autonomy/ownership

Tools

Excel

Jobbeschreibung

Gellert Global Group in New Jersey is seeking a Customer Excellence Analyst to lead end-to-end bids, support cost modeling, and manage F2F customer operations across retail markets. You will partner with Sales, Finance, Supply Chain, and Marketing to ensure accurate bids and seamless execution.

The role emphasizes cross-functional collaboration, data-driven decision making, and a proactive approach to pricing, cost analysis, and customer service excellence, with relocation to Madison, NJ planned