Customer Events Representative

The Embark Agency; Birmingham (AL); On-site; USD 21,000 - 25,000; Full time

Job summary

The Embark Agency is seeking a Customer Events Representative to join our Birmingham team and deliver engaging face-to-face experiences at events and retail campaigns. You will interact with customers, introduce products and services, and support sales conversations during live campaigns, while representing well-known brands in a professional and approachable way.

This entry-level role offers hands-on training and the chance to develop practical communication and sales skills in a fast-paced,

Qualifications

• Confident and comfortable speaking with people face-to-face.
• Strong communication and interpersonal skills.
• Positive, professional approach to customer interactions.
• Reliable and able to work effectively in a busy environment.
• Willingness to learn and develop new skills.

Responsibilities

• Connect with customers at promotional events, retail activations, and campaign locations.
• Create positive customer experiences through friendly and confident communication.
• Introduce and explain products, services, and promotional offers.
• Support sales conversations and help customers make informed decisions.
• Assist with event presentation, setup, and maintaining professional campaign standards.
• Build rapport with customers and develop strong working relationships.
• Work closely with the wider team to deliver successful campaigns and meet targets.

Skills

Face-to-face communication

Sales and relationship building

Verbal communication

Event and promotional support

Teamwork and collaboration

Organisation and time management

Job description

Birmingham, AL | In-Person | Entry-Level

About The Opportunity

The Embark Agency is looking for a Customer Events Representative to join its Birmingham team and help deliver engaging face-to-face customer experiences across promotional events and retail campaigns.

In this role, you’ll interact directly with customers, introduce them to products and services, and support sales conversations throughout live campaigns. You’ll combine customer engagement, event support, and sales while representing well-known brands in a professional and approachable way.

This is a great opportunity for someone who enjoys meeting new people, working as part of a team, and developing practical communication and sales skills in a fast-paced environment.

What You'll Be Doing

• Connect with customers at promotional events, retail activations, and campaign locations
• Create positive customer experiences through friendly and confident communication
• Introduce and explain products, services, and promotional offers
• Support sales conversations and help customers make informed decisions
• Assist with event presentation, setup, and maintaining professional campaign standards
• Build rapport with customers and develop strong working relationships
• Work closely with the wider team to deliver successful campaigns and meet targets

Skills That Will Help You Succeed

• Face-to-face communication
• Sales and relationship building
• Verbal communication
• Event and promotional support
• Teamwork and collaboration
• Organisation and time management

What We're Looking For

• Confident and comfortable speaking with people face-to-face
• Strong communication and interpersonal skills
• Positive, professional approach to customer interactions
• Reliable and able to work effectively in a busy environment
• Willingness to learn and develop new skills
• Previous experience in customer service, retail, hospitality, events, or sales is helpful but not essential

What You Can Expect

• Full training and ongoing coaching
• Hands-on experience across customer and event campaigns
• Opportunities to develop your sales and communication skills
• Clear progression opportunities within the business
• Supportive, team-focused working environment
• Practical experience in customer engagement, events, and sales