Entry-Level Customer Service Representative

GEM; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Entry-level

Career development

Team environment

Hands-on experience

Growth potential

Job summary

GEM is seeking enthusiastic individuals to join our team as Entry-Level Customer Service Representatives. As an event marketing firm, we connect brands with customers through on-site activations and interactive campaigns.

No prior experience is required as we provide hands-on training and a clear path for growth. You’ll gain customer service, communication, and promotional skills while working in a collaborative team environment in Richmond, VA.

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Team-oriented mindset with a professional approach.
• Comfort in face-to-face environments.
• Dependability, enthusiasm, and a strong work ethic.
• Previous customer service or sales experience is a plus but not required.

Responsibilities

• Interact with customers at promotional events.
• Provide friendly customer service and answer product questions.
• Represent brands and create positive customer experiences.
• Assist with event setup and campaign activities.
• Develop communication, problem-solving, and sales skills.
• Collaborate with team to deliver campaigns.

Skills

Strong communication

Team player

Positive attitude

Face-to-face interaction

Dependability

Interpersonal skills

Job description

We're looking for enthusiastic, motivated, and outgoing individuals to join our growing team as Entry-Level Customer Service Representatives! As an event marketing firm, we help brands connect with customers through engaging, face-to-face experiences, promotional events, and interactive marketing campaigns. We're looking for individuals who are excited to learn, develop valuable professional skills, and grow with our team. No previous experience is necessary — we provide hands-on training to help you get started!

What You'll Do

• Interact with customers at promotional events, live activations, and marketing campaigns.
• Provide friendly, professional customer service and answer questions about products and services.
• Represent well-known brands and create positive customer experiences.
• Assist with event setup, promotional activities, and day-to-day campaign operations.
• Build communication, problem-solving, sales, and customer engagement skills.
• Collaborate with a supportive team to help deliver successful marketing campaigns.

What We're Looking For

• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• A team-oriented mindset with a professional approach.
• Comfort interacting with people in a face-to-face environment.
• Dependability, enthusiasm, and a strong work ethic.
• Previous customer service, retail, hospitality, or sales experience is a plus, but not required.

What We Offer

• Paid training — learn the fundamentals with hands-on guidance.
• Entry-level opportunity — start your career without needing previous industry experience.
• Career development — opportunities to build new skills and take on additional responsibilities.
• Team environment — work alongside motivated, supportive colleagues.
• Hands-on experience — develop transferable skills in customer service, communication, event marketing, and brand representation.
• Growth potential — demonstrate your abilities and explore opportunities for advancement.

Who This Role Is Great For

This opportunity may be a great fit for recent graduates, career starters, retail or hospitality professionals, and individuals looking to gain experience in customer service, marketing, and business development.

If you're outgoing, motivated, enjoy working with people, and are ready to learn something new, we'd love to hear from you!