Advanced Customer Experience Specialist: Escalations & Training

Caleres, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Caleres, Inc. in the United States is seeking a motivated customer service professional to support the consumer services team across phone, email and social media channels.

You will handle escalated issues, provide accurate information, and protect confidential data while delivering outstanding service. You will mentor frontline associates, help reduce contacts by solving problems at the source, and collaborate with multiple business units to improve the customer experience.

Qualifications

• 1+ year of customer service, retail or related experience.
• High School diploma or better; some college preferred.
• Credit and criminal background check is required.
• Proficiency in computer use and internet navigation; fast keyboarding.

Responsibilities

• Handle escalated consumer compliments or complaints.
• Provide exceptional service via phone, email, and social media.
• Answer internal assist line to help front line associates.
• Track and report on policies affecting customer experience.
• Resolve issues at first contact while maintaining professional tone.
• Train/mentor front line associates.
• Perform tasks and projects as assigned.

Skills

Customer service

Communication skills

Active listening

Multitasking

Problem solving

Microsoft Office

Typing speed

Data entry

Teamwork

Education

High School diploma

Tools

Microsoft Office

Typing

Data Entry

Job description

Caleres, Inc. in the United States is seeking a motivated customer service professional to support the consumer services team across phone, email and social media channels.

You will handle escalated issues, provide accurate information, and protect confidential data while delivering outstanding service. You will mentor frontline associates, help reduce contacts by solving problems at the source, and collaborate with multiple business units to improve the customer experience.