Customer Escalation Engineer – Enterprise VDI

Omnissa; Mountain View (CA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401(k) with matching contributions

Disability insurance

Paid time off

Growth opportunities

Job summary

Omnissa is seeking a Customer Escalation Engineer based in Mountain View, California. The ideal candidate will diagnose technical issues using enterprise VDI solutions, ensuring high product quality and exceptional customer service.

This role involves collaboration with various teams, technical mentorship, and participation in support rotations. Candidates should have 3-5 years of software engineering experience, strong communication skills, and proficiency in tools like WinDBG and WireShark.

Competitive salary range is $120,000 to $200,000 per year, complemented by a comprehensive benefits package.

Qualifications

• 3-5 years of experience in software engineering focused on customer support.
• Expertise in architecting and debugging enterprise software.
• U.S. citizen residing on U.S. soil required.

Responsibilities

• Investigate and resolve customer issues effectively.
• Document findings and escalate when necessary.
• Collaborate cross-functionally to ensure timely issue resolution.

Skills

Customer engineering and support

C++

Python

PowerShell

Virtualization/cloud environments

Communication skills

DevOps

Tools

WinDBG

WireShark

Git

JIRA

Job description

Omnissa is seeking a Customer Escalation Engineer based in Mountain View, California. The ideal candidate will diagnose technical issues using enterprise VDI solutions, ensuring high product quality and exceptional customer service.

This role involves collaboration with various teams, technical mentorship, and participation in support rotations. Candidates should have 3-5 years of software engineering experience, strong communication skills, and proficiency in tools like WinDBG and WireShark.

Competitive salary range is $120,000 to $200,000 per year, complemented by a comprehensive benefits package.