Customer Escalation Engineer – Enterprise VDI

Omnissa, LLC; Mountain View (CA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401k with matching contributions

Paid time off

Growth opportunities

Employee ownership

Job summary

Omnissa, LLC is seeking a skilled Customer Escalation Engineer in Mountain View, California. This role involves diagnosing complex technical issues while providing exceptional support to our customers.

Ideal candidates possess 3-5 years of customer engineering experience, expertise in C++, Python, and cloud environments, as well as strong communication skills. The typical base salary ranges from $120,000 to $200,000 per year, with various employee benefits including health insurance and 401k matching.

Qualifications

• 3-5 years of experience in software engineering focused on customer support.
• Hands-on proficiency in Python and PowerShell for automation.
• Experience with cloud environments like AWS and Azure.

Responsibilities

• Troubleshoot and resolve customer issues including log analysis.
• Communicate solutions clearly to customers at different technical levels.
• Document troubleshooting steps and root cause summaries.

Skills

Software engineering

Customer engineering support

C++

Python

PowerShell

Virtualization/cloud environments

Excellent communication skills

Problem-solving

Tools

WinDBG

Wireshark

Git

JIRA

Jenkins

Job description

Omnissa, LLC is seeking a skilled Customer Escalation Engineer in Mountain View, California. This role involves diagnosing complex technical issues while providing exceptional support to our customers.

Ideal candidates possess 3-5 years of customer engineering experience, expertise in C++, Python, and cloud environments, as well as strong communication skills. The typical base salary ranges from $120,000 to $200,000 per year, with various employee benefits including health insurance and 401k matching.