Customer Engineering Lead & Solutions Manager

Applied Materials; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials is seeking a senior level leader to head the Customer Engineer team in Austin, directing customer engagements, trainings, and reports while coordinating with product divisions and service sales to deliver tailored solutions.

You will coach CEs, manage schedules and performance, and drive cost-efficient account planning and installation projects in a fast-paced semiconductor environment.

Qualifications

• Bachelor's degree required.
• 4–7 years of semiconductor industry experience.
• Strong understanding of Applied Materials Standards of Business Conduct.
• Strong leadership and coaching abilities.
• Ability to convey information tactfully and handle sensitive issues.

Responsibilities

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct trainings and meetings, and complete reports.
• Coach and direct your team of customer engineers (CEs), overseeing career/salary planning, schedules/workloads, corrective actions and reviews.
• Manage other managers, including technical program managers, as needed.
• Initiate, lead and monitor all operational excellence activities.
• Be the prime interface with Product Divisions; work with Service and Sales for solutions.
• Take responsibility for account planning and cost efficiency with the District Sales Engineer.
• Oversee system installation: planning, reporting, start-up meetings, and process support.
• Serve as point of contact for service issues; communicate with stakeholders; support Sales/Tech Support.

Skills

Leadership

Customer relations

Communication

Diplomacy

Education

Bachelor's degree

Job description

Applied Materials is seeking a senior level leader to head the Customer Engineer team in Austin, directing customer engagements, trainings, and reports while coordinating with product divisions and service sales to deliver tailored solutions.

You will coach CEs, manage schedules and performance, and drive cost-efficient account planning and installation projects in a fast-paced semiconductor environment.