Customer Engineer Manager - Austin, TX - (M3)

Applied Materials; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials is seeking a senior level leader to head the Customer Engineer team in Austin, directing customer engagements, trainings, and reports while coordinating with product divisions and service sales to deliver tailored solutions.

You will coach CEs, manage schedules and performance, and drive cost-efficient account planning and installation projects in a fast-paced semiconductor environment.

Qualifications

• Bachelor's degree required.
• 4–7 years of semiconductor industry experience.
• Strong understanding of Applied Materials Standards of Business Conduct.
• Strong leadership and coaching abilities.
• Ability to convey information tactfully and handle sensitive issues.

Responsibilities

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct trainings and meetings, and complete reports.
• Coach and direct your team of customer engineers (CEs), overseeing career/salary planning, schedules/workloads, corrective actions and reviews.
• Manage other managers, including technical program managers, as needed.
• Initiate, lead and monitor all operational excellence activities.
• Be the prime interface with Product Divisions; work with Service and Sales for solutions.
• Take responsibility for account planning and cost efficiency with the District Sales Engineer.
• Oversee system installation: planning, reporting, start-up meetings, and process support.
• Serve as point of contact for service issues; communicate with stakeholders; support Sales/Tech Support.

Skills

Leadership

Customer relations

Communication

Diplomacy

Education

Bachelor's degree

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $88,000.00 - $121,000.00

Location: Austin, TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Join us to deliver material innovation that changes the world.

You will:

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports
• Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs
• Manage other managers, including technical program managers, as needed
• Initiate, lead and monitor all operational excellence activities
• Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer‑specific solutions
• Take responsibility for account planning and cost efficiency, working with the District Sales Engineer
• Oversee system installation, including planning, reporting and execution, pre‑facility meeting, start‑up meeting and process support identification
• Serve as the point of contact for all service‑related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams

You’ll need:

• A bachelor’s degree
• 4–7 years of work experience in the semiconductor industry
• A strong understanding of Applied Materials global Standards of Business Conduct
• Strong leadership skills to supervise day‑to‑day work and coach and develop employees
• The ability to use tact and diplomacy to convey information and handle sensitive issues

Nice to have:

• An MBA degree
• Metrology/PDC knowledge