Customer Engineer (Teams)

Ascendion; United States; Remote; USD 112,000 - 118,000; Full time

Job summary

A leading digital engineering solutions company is seeking a Customer Engineer specializing in Microsoft Teams. The role requires extensive experience in systems architecture and customer support to deliver innovative technical solutions. Join a dynamic team committed to transforming digital engineering for Fortune 500 clients with a competitive salary and numerous benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Paid personal days

Vacation time

Paid holidays

Ascendion Learning Management System training

Qualifications

• 5+ years in customer-facing roles in systems architecture or IT consulting.
• Deep technical knowledge of Microsoft Teams features and administration.
• Proficiency in creating and deploying Teams apps using Teams Toolkit.

Responsibilities

• Deliver technical solutions and support in a customer-focused environment.
• Collaborate on Unified Communications projects involving Teams Enterprise Voice.
• Manage Microsoft Teams architecture and features.

Skills

Technical solutions delivery

Customer support

Microsoft Teams knowledge

Problem-solving

Analytical skills

Education

BA/BS in Information Technology

Tools

PowerShell

Microsoft 365

Job description

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients.
• Master your craft with leading training programs and hands-on experience.

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Customer Engineer (Teams)

Qualifications:

• 5+ years in customer-facing roles in systems architecture, administration, operations, or IT consulting, with a focus on Microsoft Teams or similar platforms.
• BA/BS in Information Technology or related field, or equivalent experience.
• Proven experience delivering technical solutions and support in a collaborative, customer-focused environment.
• Deep technical knowledge of Microsoft Teams architecture, features, and administration.
• Strong background in Unified Communications, including Teams Enterprise Voice, PSTN, Direct Routing, and telephony infrastructure (e.g., SBCs, Contact Centers).
• Proficiency in Microsoft 365 services (SharePoint, OneDrive, Exchange, Azure AD, Intune).
• Experience with PowerShell scripting and automation.
• Familiarity with Teams Toolkit and tools used to build and deploy Teams apps.
• Strong analytical, problem-solving, and organizational skills.

Location: Remote

Salary Range: The salary for this position is between $112,000 – $118,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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