Microsoft Teams Customer Engineer

Concentrix; Town of Texas (WI); Remote; USD 100,000 - 120,000; Full time

Job summary

Join Concentrix as a Microsoft Teams Customer Engineer where you'll deliver innovative solutions and support for Microsoft Teams. You will be responsible for managing Teams environments, designing apps, and working directly with customers to enhance their user experience. With a collaborative focus, this role offers a chance to leverage your technical expertise in a fast-paced environment while contributing to customer success.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Employee assistance program

Qualifications

• 5+ years in customer-facing roles in systems architecture or IT consulting.
• Deep technical knowledge of Microsoft Teams architecture and administration.
• Experience with Microsoft 365 services.

Responsibilities

• Manage and support Microsoft Teams environments.
• Design and deploy Teams apps using Power Platform.
• Collaborate with customers to develop Teams-based solutions.

Skills

Microsoft Teams administration

Bot integration

PowerShell scripting

Unified Communications

Problem-solving

Education

BA/BS in Information Technology

Tools

Microsoft Graph

Power Platform

Azure Bot Services

Job description

Job Title:

Microsoft Teams Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled Microsoft Customer Engineer with deep expertise in Microsoft Teams, including Teams administration, app development (low-code and pro-code), Microsoft Graph, and bot integration.

This customer-facing role requires strong communication skills and the ability to deliver technical solutions that empower users and drive productivity.

Key Responsibilities

• Manage and support Microsoft Teams environments, including user management, policies, compliance, and telephony.

• Design, develop, and deploy Teams apps using Power Platform (Power Apps, Power Automate) and custom code (e.g., SPFx, Node.js, React).

• Integrate Microsoft Graph APIs and build Teams bots using Microsoft Bot Framework and Azure Bot Services.

• Deliver technical workshops, training, and webinars to educate customers on Teams features and best practices.

• Collaborate with customers to understand business needs and translate them into Teams-based solutions.

• Troubleshoot and resolve issues related to Teams clients, meetings, calls, apps, and integrations.

• Assist in deployment, configuration, and customization of Teams and related M365 services.

• Document solutions, best practices, and reusable components for internal and customer use.

Qualifications:

• 5+ years in customer-facing roles in systems architecture, administration, operations, or IT consulting, with a focus on Microsoft Teams or similar platforms.

• BA/BS in Information Technology or related field, or equivalent experience.

• Proven experience delivering technical solutions and support in a collaborative, customer-focused environment.

• Deep technical knowledge of Microsoft Teams architecture, features, and administration.

• Strong background in Unified Communications, including Teams Enterprise Voice, PSTN, Direct Routing, and telephony infrastructure (e.g., SBCs, Contact Centers).

• Proficiency in Microsoft 365 services (SharePoint, OneDrive, Exchange, Azure AD, Intune).

• Experience with PowerShell scripting and automation.

• Familiarity with Teams Toolkit and tools used to build and deploy Teams apps.

• Strong analytical, problem-solving, and organizational skills.

Preferred Certifications

Microsoft Certified: Teams Administrator Associate

Microsoft 365 Certified: Endpoint Administrator Associate Power Platform Developer Associate (preferred)

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $100,000-$120,000 USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

The deadline to apply for this position is 6/30/2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time2025-07-18

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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