Customer Engineer, APAC

Cresta; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

Remote setup budget

Wellness stipend

Parental leave

20 days vacation

Job summary

Cresta is hiring a Customer Engineer, APAC to deliver AI solutions to enterprise contact centers across the APAC region. You’ll combine software engineering with CX, cloud, and automation to enable deployment and scaling of Cresta solutions.

Work closely with Solution Architects, Implementation Managers, and Engineering to own technical integrations and ensure seamless operation in complex environments across APAC.

Qualifications

• Experience using APIs and SDKs to build integrations.
• Experience with AWS and Git.
• Experience with contact center tech like Amazon Connect, Genesys, Five9, NICE, Salesforce or similar.
• Experience with enterprise customers and complex environments.
• Ability to troubleshoot across apps, APIs and cloud infra.
• Strong verbal and written communication for diverse audiences.

Responsibilities

• Execute integration designs with project plans across stakeholders.
• Build and deploy apps using Cresta SDKs and APIs.
• Integrate Cresta with enterprise contact centers.
• Test, troubleshoot, deploy, and maintain Cresta products and integrations.
• Partner with Customer Success to triage issues and escalate when needed.
• Build trusted relationships with customer tech stakeholders.

Skills

APIs & SDKs

Troubleshooting

Strong communication

Relationship building

Tools

AWS

Git

Amazon Connect

Genesys

Five9

NICE

Salesforce

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.

Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.

You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.

As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.

Join our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Responsibilities:

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
• Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.
• Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.
• Manage multiple customer projects and technical workstreams simultaneously.
• Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.
• Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.

Qualifications We Value:

• Experience using APIs and SDKs to build integrations and value-added solutions.
• Experience with AWS and Git.
• Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.
• Experience working with enterprise customers and complex technical environments.
• Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
• Strong communication skills and the ability to translate complex technical concepts for different audiences.
• Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.
• Comfortable operating in a fast-moving environment and managing multiple priorities.
• A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.
• Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

Compensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.

Benefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.

As set forth in Cresta’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.