Customer Engineer

Computacenter (UK) Ltd; Village of Depew (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Computacenter (UK) Ltd seeks a Customer Engineer to deliver hardware, software, and network support to internal and external customers. You will troubleshoot, stage, configure equipment, and resolve tickets to ensure timely service delivery.

Based at client sites in New York, you will image PC devices, manage assets, set up desks, and deploy end-user infrastructure while coordinating small teams and documenting work to comply with company procedures.

Qualifications

• Experience in an IT Support Service environment.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.

Responsibilities

• Perform IT work at customer sites to meet business requirements and support IMAC activities.
• Image PC devices, asset & inventory management, desk setups, relocations, and end-user deployments.
• Coordinate small teams delivering basic work packages per company processes.
• Document and report work to ensure compliance with procedures.
• Escalate issues per processes to meet customer demands.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Adapt quickly to dynamic team environments to maintain effective contribution.

Skills

IT Support

Customer service

Problem solving

Communication

Documentation

Tools

Microsoft Office

Google Workspace

Job description

220754-en_US

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Annual compensation: $35K - $58K USD

What you’ll be doing

• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
• Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What you have

• Proven experience in an IT Support Service environment
• Highly organized with a strong attention to detail
• Reliable, courteous, and flexible team player
• Strong interpersonal, communication and customer service skills
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.