Customer Engineer

RiseMe; Village of Depew (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Computacenter is seeking a Customer Engineer to provide hardware, software, and network support, including troubleshooting, staging, configuration, and ticket resolution for internal and external customers.

You will image PCs, manage assets, deploy end-user infrastructure, coordinate small teams, and document work to ensure compliance and customer satisfaction. Strong communication and on-site availability are essential.

Qualifications

• It experience in an IT support service environment.
• Strong interpersonal and customer service skills.
• Ability to work on-site and follow safety guidelines.

Responsibilities

• Perform technical work at customer sites to support IMAC activities.
• Image PC devices, manage assets/inventory, and deploy end-user tech.
• Coordinate small teams delivering basic work packages per process.
• Document and report work completed to ensure compliance.
• Escalate issues per procedures to meet customer demands.
• Provide customer service to internal and external customers.

Skills

IT Support Experience

Customer Service Skills

Strong Communication

Organized and Detail-Oriented

Teamplayer

Tools

Google Workspace

MS Office

Job description

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
• Including but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What you have

• Proven experience in an IT Support Service environment
• Highly organized with a strong attention to detail
• Reliable, courteous, and flexible team player
• Strong interpersonal, communication and customer service skills
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us