Customer Engineer

NOKIA; New Providence (NJ); Remote; USD 90,000 - 150,000; Full time

Job summary

Nokia of America Corporation is seeking a Customer Engineer to deploy and maintain customer networks in the United States. The role involves configuring Nokia software and devices, diagnosing issues, and ensuring voice, data, and video services meet customer expectations.

Responsibilities include developing configuration templates, supporting network element management, and contributing SME input on new products and processes to align with business strategies.

Qualifications

• Bachelor's or Master's degree in listed engineering fields with required experience.
• 6 years related work experience (5 post-baccalaureate) or 4 years with a Master’s.
• 3 years GPON/XGS-PON experience and 3 years Layer 2/3 protocols.
• 3 years IPTV delivery, network engineering, integration, and testing experience.

Responsibilities

• Configure and maintain customer networks using Nokia software and devices.
• Identify, diagnose, and resolve technical problems related to network deployment.
• Develop configuration templates for software, hardware, and capacity planning.
• Assist with system integration testing and validation of network services.

Skills

GPON

XGS-PON

Layer 2/3 protocols

IPTV delivery

Network engineering & design

Network integration

System integration testing

SDAN

Education

Bachelor's degree in Electrical Engineering or related field

Master's degree in Electrical Engineering or related field

Tools

Network Element Management Systems

Job description

Nokia of America Corporation Customer Engineer (Multiple Positions), Murray Hill, NJ.

• Configure and maintain customer networks using Nokia software and devices.
• Identify, diagnose, and resolve technical problems related to network deployment for customers.
• Perform analysis involving solution definition, requirements development, and network architecture.
• Provide input into system development design involving interface specifications, data migration Methods of Procedure, failure mode analysis, capacity guidelines, and performance analysis.
• Develop configuration templates for software and hardware, network capacity, network traffic control and resource performance.
• Assist customers with network system element integration, including customizing documentation, performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, redundancy, call flows, services, and any customer or country specific tests necessary to ensure the passing of voice calls, data, and video traffic to get customer acceptance and sign off.
• Provide measurable input into new products, processes, standards, or operational plans in support of business strategies.
• Analyze, develop, and implement concepts and solutions as a subject matter expert. #LI-DNI

Telecommuting permitted up to 100% from anywhere in the U.S.

Must have a Bachelor's degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 6 years of related work experience (5 years of which must be post-baccalaureate progressive related work experience) Alternatively, will accept a Master's degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 4 years of related work experience.

• Must have 3 years of experience using GPON and XGS-PON;
• Must have 3 years of experience using Layer 2 and Layer 3 network protocols;
• Must have 3 years of experience facilitating IPTV video service delivery;
• Must have 3 years of experience performing network engineering and design;
• Must have 3 years of experience performing network integration;
• Must have 3 years of experience performing system integration testing;
• Must have 3 years of experience using network element management systems; and,
• Must have 3 years of Software Defined Access Networks (SDAN) experience including, configuration and migration.

Telecommuting permitted up to 100% from anywhere in the U.S.

Domestic travel required up to 50%.

International travel required up to 5%.

Employer will accept any suitable combination of education, training, or experience.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive benefits package: https://www.nokia.com/careers/our-locations/united-states/

Advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.