Customer Engagement Supervisor (Inside Sales)

Consumer Cellular, Inc.; Phoenix (AZ); On-site; USD 54,000 - 77,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Engagement Supervisor to lead a high-performing sales team. In this pivotal role, you will foster a collaborative environment, driving sales growth while ensuring exceptional customer service. Your leadership will be key in setting and achieving ambitious sales goals, while also mentoring and developing team members. This is a fantastic opportunity to make a significant impact in a company known for its award-winning customer support and commitment to employee wellbeing. If you are passionate about sales and team development, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Flexible Spending Accounts

Life Insurance

Employee Assistance Program

Employee Rewards Program

Qualifications

• Experience in leading and managing sales teams in fast-paced environments.
• Ability to analyze productivity levels and provide actionable feedback.

Responsibilities

• Manage daily activities of the Customer Engagement Sales team.
• Monitor sales performance and provide feedback to team members.
• Resolve escalated customer issues effectively.

Skills

Inside Sales Leadership

Sales Growth Achievement

Communication Skills

Multi-tasking

Training Skills

Education

High School Diploma

Associate's Degree

Job description

Job Description - Customer Engagement Supervisor (Inside Sales) (250299)

Job Summary
The Customer Engagement Supervisor position requires maintaining day-to-day operations of a Customer Engagement Sales team including supervision of staff. Creating a collaborative, high-energy environment to assist team members in consistently meeting and exceeding monthly goals. This position is responsible for building a high-performing team to help promote the overall business growth including setting and achieving sales goals. In this position you will achieve this by using leadership development and managerial skills to trend data, manage team performance, develop motivational projects, collaborate with other departments and peers and work with Sales Director consistently to meet or exceed department expectations. In addition, this position is responsible for ensuring all communications (verbal and written) directed to the Inside Sales Department are handled appropriately. Sales supervisors are also responsible for resolving escalated customer issues and providing feedback when appropriate to the management team.

What you do every day:

• Manage sales team including setting/achieving sales goals and managing performance.
• Organize, direct, and monitor daily activities of Customer Engagement Sales members.
• Distribute workload to team, monitor and review performance, document activities.
• Monitor sales calls by observation of customer engagement sales member’s demeanor, accuracy of product/service representation, and ability to match the customer to appropriate product/service; provides feedback as needed.
• Monitor, analyze, and review productivity levels, generate necessary reports to support analysis, provide/recommend corrective actions to assist with increased productivity.
• Answer questions from team members and provide suggestions as appropriate.
• Manage timecards, performance reviews, documentation of feedback, maintain records of requests and complaints.
• Manage workers and resolve grievances; if needed, escalates to management for assistance.
• Build a strong, high-performing team that enjoys fun and competition and strives to meet/exceed required metrics.
• Prepare and report any required stats, as requested to monitor the success of the program Identify areas of opportunity and provide feedback to those impacted.
• Maintain thorough knowledge and expertise in all offered products and services.
• Provide service courteously, accurately, and efficiently to team members, co-workers, and customers.
• Any additional tasks/projects as assigned by the management team.

What skills you need Day One (we train the rest)

• High school diploma or equivalent relevant experience required, Associate’s degree preferred.
• Inside Sales Leadership skills and experience is required
• Experience achieving aggressive sales growth targets.
• One to three years of supervisory/leadership experience in a fast-paced environment preferred.
• Excellent written and verbal communication skills.
• Ability to understand and explain technical information to others regardless of skill set.
• Able to work weekends and change schedules to meet staffing demands on short notice.
• Ability to multi-task and prioritize assigned tasks.
• Ability to train new staff in all areas as needed and provide a source of knowledge for staff inquiries.
• Strong communication skills with the ability to adjust communication style to fit the audience.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 18 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Additionally, the company has been ranked on the Inc. 5000 list 12 timesConsumerCellular.com , by phone at [phone], or in person at any of our CCI retail locations. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards . Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org . For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook , Instagram , and Youtube .

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $54,600
• Maximum Salary: $76,650

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

Primary Location

: United States-Arizona-Phoenix 17500 North Black Canyon Hwy 17500 North Black Canyon Hwy Phoenix 85053

Other Locations

Other Locations

: United States-Arizona-Tempe

Job

Schedule

Schedule

: Full-time

Travel

Travel

: No

Job Posting

Job Posting

: May 2, 2025

Unposting Date

Unposting Date

: May 8, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .