Customer Engagement Specialist

Rockland, Inc.; Wolfsburg (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k plan

Paid Time Off

Life and Disability

Gainsharing bonus

Tuition reimbursement

Job summary

Rockland, Inc. in Bedford, PA is seeking a Customer Engagement Specialist to keep Rockland top-of-mind with dealer sales reps.

You will build relationships, identify missed quote opportunities, and hand off engaged reps to the Rockland sales team to help drive revenue. Essential functions include outreach by phone, text, email and social media, promoting Rockland products, maintaining CRM data, and staying up-to-date with product knowledge.

Qualifications

• Experience in customer engagement, inside sales, business development, customer service, or a similar role.
• Excellent written and verbal communication skills.
• Strong relationship-building, organization, and follow-through skills.
• Comfort communicating by phone, text, email, CRM, and professional social media.
• Construction equipment, manufacturing, or distribution experience preferred.
• Outbound prospecting, social selling, or CRM experience preferred.

Responsibilities

• Reaching out to assigned Dealer sales reps by phone, text, email, and professional social media on a consistent follow-up schedule.
• Promoting Rockland products, services, and programs, and identifying opportunities where Rockland isn’t being quoted.
• Building relationships with Dealer reps and learning their customers, product focus, and preferred contact methods.
• Handing off engaged reps and quote opportunities to the assigned Rockland sales representative.
• Keeping contact lists, outreach, and opportunities up to date in CRM and reporting on engagement and handoffs.
• Building your knowledge of Rockland products and applications through training and self-study.

Skills

Customer engagement

Inside sales

Relationship building

Communication skills

CRM experience

Outbound prospecting

Tools

CRM software

LinkedIn/Social media

Job description

Description

Imagine being part of a team that builds all American products to help the nation grow, to BUILD. Rockland takes pride in building the best construction equipment attachments in the industry, all right here in the USA. We’re looking for new teammates to expand our ability to produce the best all American attachments money can buy, and we’re doing it right here in Bedford, PA.

What Would You Be Doing?

Our Customer Engagement Specialist keeps Rockland top-of-mind with Dealer sales reps. You’ll build relationships, spot missed quote opportunities, and hand off engaged reps to our Rockland sales team to help drive revenue.

Essential Functions:

• Reaching out to assigned Dealer sales reps by phone, text, email, and professional social media on a consistent follow-up schedule
• Promoting Rockland products, services, and programs, and identifying opportunities where Rockland isn’t being quoted
• Building relationships with Dealer reps and learning their customers, product focus, and preferred contact methods
• Handing off engaged reps and quote opportunities to the assigned Rockland sales representative
• Keeping contact lists, outreach, and opportunities up to date in CRM and reporting on engagement and handoffs
• Building your knowledge of Rockland products and applications through training and self-study

What will you need?

• Experience in customer engagement, inside sales, business development, customer service, or a similar role
• Excellent written and verbal communication skills
• Strong relationship-building, organization, and follow-through skills
• Comfort communicating by phone, text, email, CRM, and professional social media
• Construction equipment, manufacturing, or distribution experience preferred
• Outbound prospecting, social selling, or CRM experience preferred

What’s in it for you?

Rockland is a different kind of company. If you’re looking for a position with a company that will reward your initiative and hard work, provide challenges and enable you to see the direct results of your efforts, this is the place for you! Salary for this position will be commensurate with experience. We offer a comprehensive benefits package for all our full time Rocklanders, which includes:

• Medical, Dental and Vision coverage, with a variety of plans and options like Health Savings accounts
• 401k with traditional and Roth options, with a company contribution regardless of your participation
• Paid Time Off and Paid Holidays
• Life and Disability coverage
• Gainsharing bonus program
• Generous tuition reimbursement

Rockland participates in EVerify and is an Equal Opportunity Employer (EOE)