Customer Engagement Specialist

Imperial Brady; Garden City (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Adoption assistance

Job summary

Imperial Brady is seeking a Customer Engagement Specialist to assist the sales team, maintain communications with core customers, and drive growth through proactive engagement and white-glove service. You will support order processing, reporting, and liaison activities across departments to boost customer satisfaction and revenue.

The role emphasizes relationship building, upselling and cross-selling activities, quick issue resolution, and staying current on product knowledge to recommend

Qualifications

• 2+ years in Customer Service, Sales Support, or Inside Sales.
• Proficient with CRM software and Microsoft Office Suite.
• Excellent verbal and written communication with professionalism.

Responsibilities

• Support sales team with administrative tasks and customer coordination.
• Process orders and quotes; assist with reports (usage, margin, backorder, open orders).
• Support customer relationships and proactive outreach; respond to issues quickly.

Skills

CRM proficiency

MS Office

Communication skills

Attention to detail

Problem solving

Organization & multitasking

Independent & collaborative work

E-Commerce support

Live Chat support

Tools

Salesforce

Job description

Description & Requirements

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Job Description

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Responsibilities Include

• Support: Provide administrative support to the sales team and key customers including:
  • Order & Quote Processing
  • Customer Inventory Management (as needed)
  • Reviewing/Preparing Reports
    • Customer Usage
    • Margin Reports
    • Backorder
    • Open Orders
    • At-Risk Customer
  • Identifying Sales Gaps
  • Customer Price and Cost Alignment
  • Submit Form Requests
  • Liaison between Sales and Internal Departments
  • Sample Requests
  • eCommerce Super User/ Live Chat Agent (where applicable)
  • ERP Super User
  • Manage/Create Customer Order Guides (as needed)
  • Back-Up Support for Customer Solution Specialists
• Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
  • Utilize Salesforce
  • Upselling & Cross-Selling Activities
  • Immediate Response to Customer Issues
  • Attend Customer Meetings or Sales Rep Ride A-longs (as needed)
• Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
  • Regular Cadance of Proactive Customer Outreach Activities
  • Identify Customer Churn Risk
  • New Customer Onboarding
• Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
  • Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
  • Notify Customers of New Products
• Other Duties as Assigned

The Ideal Candidate Will Have

• At least 2 years of Customer Service, Sales Support, or Inside Sales experience
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively
• Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
• Customer-centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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