Customer Engagement & Service Delivery — 2nd Shift

Experis; Fremont Township (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

Business Travel Insurance

Weekly Pay

Job summary

Experis in Fremont, MI is seeking a dedicated Consumer Engagement & Service Delivery professional for a 2nd shift role, 10:00 am to 2:00 pm. You will handle phone-based consumer interactions, resolve inquiries with empathy, and support eCommerce promotions.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. W2 employment with a pay rate of $16.50/hr is offered.

Qualifications

• High school diploma or GED required.
• Active listening and empathy skills.
• Clear, professional written and verbal communication skills.
• Basic computer and system proficiency.
• Ability to work in a fast-paced, multi-channel environment.

Responsibilities

• Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels
• Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy
• Execute eCommerce transactions and support promotional initiatives
• Provide product guidance using approved resources

Skills

Active listening

Empathy

Written communication

Verbal communication

Multi-channel support

Basic computer skills

Education

High school diploma or GED

Job description

Experis in Fremont, MI is seeking a dedicated Consumer Engagement & Service Delivery professional for a 2nd shift role, 10:00 am to 2:00 pm. You will handle phone-based consumer interactions, resolve inquiries with empathy, and support eCommerce promotions.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. W2 employment with a pay rate of $16.50/hr is offered.