Customer Engagement Representative Entry Level

HHV; Virginia Beach (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

HHV is seeking dynamic, customer-focused team members to support in-person marketing campaigns at promotional events. No prior marketing experience is required; transferable skills from retail, hospitality, or service roles are welcome.

You will welcome customers, discuss products, and help maintain an inviting event space. Responsibilities include explaining campaign details, answering questions, and directing inquiries as needed, all while delivering a consistent customer experience with

Qualifications

• Clear communication in person and over the phone or email.
• Patience, professionalism, and active listening for customer interactions.
• Dependability and willingness to learn in a fast-paced environment.
• Ability to work collaboratively with teammates in public-facing roles.
• Customer service experience is helpful but not required.

Responsibilities

• Welcome customers and engage in conversations about campaigns and products.
• Explain campaign details accurately and answer common questions.
• Direct inquiries to the right channel or person when needed.
• Maintain an organized, inviting promotional area and materials.
• Follow approved procedures to ensure a consistent customer experience.
• Work with teammates to deliver a cohesive brand presence.

Skills

Excellent communication

Customer-focused

Active listening

Team collaboration

Ability to learn quickly

Job description

We#39;re seeking customer-focused team members to support in-person marketing campaigns and engage with customers at promotional events and designated locations.

Transferable skills from retail, hospitality, food service, volunteering, and other people-facing experiences are valuable. Previous marketing experience is not required.

Responsibilities

• Welcome customers and engage in professional conversations.
• Explain campaign details, products, or services accurately.
• Respond to common questions and direct inquiries appropriately.
• Help maintain an organized and inviting promotional area.
• Follow approved communication and customer service procedures.
• Work with teammates to deliver a consistent customer experience.

Qualifications

• Customer-focused attitude and clear communication.
• Patience, professionalism, and active listening.
• Dependability and willingness to learn.
• Ability to work collaboratively in a public-facing role.
• Previous customer service experience is helpful but not essential.

Development Opportunities

Learn practical customer service, communication, relationship-building, and campaign support skills through hands‑on training and feedback.

We welcome applicants from a variety of professional backgrounds.