Customer Engagement Representative - Entry Level

hhv; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

hhv is seeking an entry-level Customer Engagement Representative to support in-person marketing campaigns and engage with customers at promotional events and designated locations. You will learn hands-on through training and work closely with teammates to deliver a positive customer experience.

We value transferable skills from retail, hospitality, or other people-facing roles, and no prior marketing experience is required.

Qualifications

• Customer-focused attitude and clear communication.
• Patience, professionalism, and active listening.
• Dependability and willingness to learn.
• Ability to work collaboratively in a public-facing role.
• Previous customer service experience is helpful but not essential.

Responsibilities

• Welcome customers and engage in professional conversations.
• Explain campaign details, products, or services accurately.
• Respond to common questions and direct inquiries appropriately.
• Help maintain an organized and inviting promotional area.
• Follow approved communication and customer service procedures.
• Work with teammates to deliver a consistent customer experience.

Skills

Customer-focused

Clear communication

Active listening

Collaborative teamwork

Job description

Customer Engagement Representative - Entry Level

We're seeking customer-focused team members to support in-person marketing campaigns and engage with customers at promotional events and designated locations.

Transferable skills from retail, hospitality, food service, volunteering, and other people-facing experiences are valuable. Previous marketing experience is not required.

Responsibilities

• Welcome customers and engage in professional conversations.
• Explain campaign details, products, or services accurately.
• Respond to common questions and direct inquiries appropriately.
• Help maintain an organized and inviting promotional area.
• Follow approved communication and customer service procedures.
• Work with teammates to deliver a consistent customer experience.

Qualifications

• Customer-focused attitude and clear communication.
• Patience, professionalism, and active listening.
• Dependability and willingness to learn.
• Ability to work collaboratively in a public-facing role.
• Previous customer service experience is helpful but not essential.

Learn practical customer service, communication, relationship-building, and campaign support skills through hands-on training and feedback.

Bring your people skills and willingness to learn. We welcome applicants from a variety of professional backgrounds.