Customer Engagement Representative

Hopesglobalgetaways; Lakeland (FL); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible hours

Remote work setup

Travel-related perks

Job summary

A remote travel organization seeks a Customer Engagement Representative to join their team. In this role, you will connect with clients to understand their travel goals and help design customized travel plans. The position offers flexible hours and the opportunity to work from anywhere, with no prior experience required as training will be provided. Ideal candidates will have strong communication skills and be detail-oriented. Join an environment that supports growth and a passion for travel.

Qualifications

• Must have strong communication and people skills.
• Organized and detail-focused in handling tasks.
• Legally authorized to work in the US.
• Able to work independently and stay motivated in a remote setting.
• Must be 18 years or older.
• Must have legal authorization to work in the US, UK, Mexico, Australia, or Spain.

Responsibilities

• Connect with clients to understand their travel preferences.
• Help design customized travel plans tailored to individual needs.
• Manage itinerary updates and client requests efficiently.
• Arrange and finalize reservations using trusted booking systems
• Share helpful insights and recommendations to enhance the client experience
• Communicate clearly through email, phone, and messaging platforms
• Manage itinerary updates, changes, and client requests efficiently
• Keep all booking details and client information organized and up to date
• Participate in training sessions and ongoing skill development

Skills

Strong communication and people skills

Organized

Detail-focused

Dependable

Comfortable using basic computer systems

Motivated in a remote setting

Job description

About the Opportunity

Imagine working from home, choosing your own hours, and helping people turn their dream vacations into reality. We're currently expanding and looking for Customer Engagement Representative to join our remote travel team.

In this role, you'll connect with clients, learn about their travel goals, and help bring their trips together—from inspiration to confirmed bookings. Your focus will be on creating a smooth, enjoyable experience while keeping every detail organized and on track.

If you enjoy working with people, love the idea of travel, and want flexibility in your schedule, this opportunity is designed for you.

What You'll Do

• Connect with clients to understand their travel preferences and goals

• Help design customized travel plans tailored to individual needs

• Explore and compare travel options including accommodations, flights, and activities

• Arrange and finalize reservations using trusted booking systems

• Share helpful insights and recommendations to enhance the client experience

• Communicate clearly through email, phone, and messaging platforms

• Manage itinerary updates, changes, and client requests efficiently

• Keep all booking details and client information organized and up to date

• Participate in training sessions and ongoing skill development

What You'll Love About This Role

• Work from anywhere with a fully remote setup

• Flexible hours build a schedule that fits your lifestyle

• No prior experience required — training is provided

• Access to travel-related perks, incentives, and industry tools

• Growth opportunities within a supportive and collaborative team

Seeking

• Strong communication and people skills

• Organized, detail-focused, and dependable

• Comfortable using basic computer systems and online tools

• Able to work independently and stay motivated in a remote setting

• Must be 18 years or older

• Must have legal authorization to work in the US, UK, Mexico, Australia, or Spain