Customer Engagement Representative

Balfour Beatty Communities; Hinesville (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K plan with employer matching

Robust PTO (sick, floating holidays, v

Volunteer Days

Job summary

Balfour Beatty Communities is seeking a Customer Engagement Representative to greet residents, guests and vendors and support the community management office. The role emphasizes friendly, professional interactions and efficient front-desk operations.

The position requires at least a year of office experience, strong communication skills, and proficiency in Microsoft Office; it offers discretionary bonuses and comprehensive benefits as part of a caring employer culture.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year of office administration experience.
• Skilled in Microsoft Office Suite including Word, Excel and Outlook.
• General office equipment operation skills.
• Excellent oral and written communication skills.
• Solid interpersonal skills.
• Solid customer service and engagement skills.

Responsibilities

• Operate the community management office's phone lines to respond to calls.
• Greet and welcome residents, guests and vendors and coordinate arrivals.
• Provide general office administrative support (mail, leasing materials, supplies).
• Maintain cleanliness and appearance of the community management center.
• Attend LifeWorks events as needed.

Skills

Customer service

Communication

Interpersonal skills

Office administration

Education

High School Diploma

Tools

Microsoft Office

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care -about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About The Role

The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.

What You'll Be Doing

• Responsible for operating the community management office's phone lines to ensure timely response to all calls from outside
• Greets and welcomes all guests to the center and notifies the necessary parties of their arrival.
• Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting.
• Helps to maintain the cleanliness and appearance of the community management center.
• Attends and assists with LifeWorks events as needed.

Typical Physical Demands: Sit and stand to do clerical work.

Who We're Looking For

• High School Diploma or equivalent required.
• Minimum of one (1) year of office administration experience.
• Skilled in Microsoft Office Suite including Word, Excel and Outlook
• General office equipment operation skills
• Excellent oral and written communication skills
• Solid interpersonal skills
• Solid customer service and engagement skills.
• Possession of a valid state issued Driver's License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law